RT Options - Stale Data/Inability to Connect

Incident Report for Intrinio

Resolved

This incident has been resolved.
Posted Sep 20, 2023 - 13:10 EDT

Monitoring

Data is flowing and symbols are updating as usual. We continue to monitor websocket connections.
Posted Sep 20, 2023 - 09:42 EDT

Identified

Data should be flowing as usual within the next couple of minutes.
Posted Sep 20, 2023 - 09:35 EDT

Investigating

We are investigating an issue where the options feed could have stale data for some symbols and/or clients are unable to connect and stream data.
Posted Sep 20, 2023 - 09:32 EDT
This incident affected: Web APIs (APIv2).