tag:status.intrinio.com,2005:/historyIntrinio Status - Incident History2024-03-28T14:40:33-04:00Intriniotag:status.intrinio.com,2005:Incident/203015922024-03-19T10:41:16-04:002024-03-19T10:41:16-04:00Error returned for delayed and real time data feeds<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:40</var> EDT</small><br><strong>Monitoring</strong> - Activities and data flow are back and up and running. We will continue monitoring the situation.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:11</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating what could be causing the issue with delayed and real time data for some customers.</p>tag:status.intrinio.com,2005:Incident/193542782023-12-06T13:43:42-05:002023-12-06T13:43:42-05:00API v2 could be slower than usual for some clients<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:43</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:46</var> EST</small><br><strong>Investigating</strong> - We are investigating what is causing our API v2 to be running slower than usual. This can be affecting some or all clients using our data feeds.</p>tag:status.intrinio.com,2005:Incident/189687352023-10-31T08:12:19-04:002023-10-31T08:12:19-04:00Potential issue with options data -- real time and delayed via web api and websocket<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>08:12</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:16</var> EDT</small><br><strong>Update</strong> - We continue working on this with our upstream source. Data has been stable for the past several hours, however some clients might still experience issues.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>10:49</var> EDT</small><br><strong>Investigating</strong> - we are investigating what could be happening</p>tag:status.intrinio.com,2005:Incident/189455442023-10-27T13:45:45-04:002023-10-27T13:45:45-04:00Options data<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:45</var> EDT</small><br><strong>Resolved</strong> - Options data has been flowing uninterruptedly for the past few hours with no issues.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>09:41</var> EDT</small><br><strong>Monitoring</strong> - Options data is flowing through our API but we continue monitoring the upstream situation.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>09:37</var> EDT</small><br><strong>Identified</strong> - There is an upstream issue with options data as of this morning -- web api and websocket clients might be affected.</p>tag:status.intrinio.com,2005:Incident/189247522023-10-25T15:54:19-04:002023-10-25T15:54:19-04:00OPRA options data maybe be affected<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>15:54</var> EDT</small><br><strong>Resolved</strong> - Options data has been flowing without any issues for a few hours through our API and we have not received any other update from OPRA. We are closing this incident.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Monitoring</strong> - Options data is flowing through our API/websocket but please be advised that we continue to monitor this issue and are attentive to OPRA update.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Identified</strong> - Please be advised that Intrinio was notified that OPRA is experiencing issues and the feeds could have been/are down affecting our clients who consume eod, delayed and real time data through our API/websocket. We will update our status page as they are avaialble to us.</p>tag:status.intrinio.com,2005:Incident/185559432023-09-20T13:10:35-04:002023-09-20T13:10:35-04:00RT Options - Stale Data/Inability to Connect<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:10</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:42</var> EDT</small><br><strong>Monitoring</strong> - Data is flowing and symbols are updating as usual. We continue to monitor websocket connections.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Identified</strong> - Data should be flowing as usual within the next couple of minutes.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:32</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue where the options feed could have stale data for some symbols and/or clients are unable to connect and stream data.</p>tag:status.intrinio.com,2005:Incident/184903832023-09-13T09:55:09-04:002023-09-13T09:55:09-04:00Real Time Options<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>09:55</var> EDT</small><br><strong>Resolved</strong> - Internal logs showed no issue.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>09:27</var> EDT</small><br><strong>Investigating</strong> - We are investigating a potential issue with real time (and possibly delayed) options via websocket and rest api this morning.</p>tag:status.intrinio.com,2005:Incident/184358142023-09-08T13:32:10-04:002023-09-08T13:32:10-04:00Real Time websocket IEX stock prices feed<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:32</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> EDT</small><br><strong>Investigating</strong> - We are investigating a potential issue with the real time iex stock prices feed via websocket. Some clients may not be able to connect (or are getting disconnected) and not seeing prices flow.</p>tag:status.intrinio.com,2005:Incident/178778882023-07-17T13:24:46-04:002023-07-17T13:24:46-04:00Options Data<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>13:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>12:13</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues, missing or stale prices for options data.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>10:24</var> EDT</small><br><strong>Monitoring</strong> - We continue monitoring the situation as data is resuming successful connections.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Update</strong> - We continue working with the server hosting provider to resolve this issue asap.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>09:02</var> EDT</small><br><strong>Identified</strong> - We’ve identified and are already working on a resolution for a potential issue with real time (and potentially delayed) options data that could be causing stale or missing prices this morning.</p>tag:status.intrinio.com,2005:Incident/178443002023-07-13T10:10:29-04:002023-07-13T10:10:29-04:00Options Data<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Investigating</strong> - We are investigating a potential issue with real time and delayed options which can be affecting some customers - for rest api and websocket connections.</p>tag:status.intrinio.com,2005:Incident/178144172023-07-10T13:20:57-04:002023-07-10T13:20:57-04:00Documentation page returning an error<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Investigating</strong> - Documentation page https://docs.intrinio.com/documentation/api_v2/getting_started and possible others, may be down for some users. We are investigating the issue.</p>tag:status.intrinio.com,2005:Incident/178143402023-07-10T13:02:47-04:002023-07-10T13:02:47-04:00Options Data<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>13:02</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>09:57</var> EDT</small><br><strong>Monitoring</strong> - As of 9:35amEST, some customers using real time options via rest api and websocket could have experienced a quick outage this morning when trying to connect. We've identified the issue and are monitoring. More update shortly.</p>tag:status.intrinio.com,2005:Incident/177527662023-07-03T11:19:33-04:002023-07-03T11:19:33-04:00Real Time Options<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>11:19</var> EDT</small><br><strong>Resolved</strong> - AWS capacity shortages were detected by Intrinio at the market open. These shortages from AWS prevented a critical server responsible for processing options volume from booting up at 9:30 EST. Alerted to the issue by our monitoring infrastructure, Intrinio engineers worked to route option volume to an auxiliary server, restoring access to options customers as quickly as possible.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>10:24</var> EDT</small><br><strong>Update</strong> - Data is now flowing and we’ve started looking into logs to identify the issue and investigate what happened.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>09:59</var> EDT</small><br><strong>Investigating</strong> - We are investigating a potential issue with real time options - via REST and websocket - that could be affecting some clients.</p>tag:status.intrinio.com,2005:Incident/175482102023-06-12T16:36:56-04:002023-06-12T16:36:56-04:00Real time options data stream<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>16:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>11:42</var> EDT</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>11:42</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results. Data should be flowing now for real time options. We will update with more info shortly.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Investigating</strong> - Some clients could be experiencing an issue when trying to connect to the websocket to stream real time options data. It may be affecting all of SDKs or just some. We are investigating what could be causing this.</p>tag:status.intrinio.com,2005:Incident/172807882023-05-17T11:00:00-04:002023-05-17T13:02:22-04:00Options Websocket - Degraded Data Flow for some contracts<p><small>May <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Resolved</strong> - Upstream data provider had a hardware failure that resulted in temporary reduction in option data flow for some contracts.</p>tag:status.intrinio.com,2005:Incident/172550712023-05-15T13:21:47-04:002023-05-15T13:21:47-04:00Investigating issue with Options Data<p><small>May <var data-var='date'>15</var>, <var data-var='time'>13:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>10:18</var> EDT</small><br><strong>Monitoring</strong> - Data is flowing with no issues for the past 25-30 min. We are monitoring the situation for the next couple of hours.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:42</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with real time and delayed options data this morning. Some customers are not able to connect to the feed via SDK and API, including websocket.</p>tag:status.intrinio.com,2005:Incident/171813502023-05-08T12:40:33-04:002023-05-08T12:40:33-04:00IEX real time stocks data<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>12:40</var> EDT</small><br><strong>Resolved</strong> - There was an issue with a redis-cloud instance which affected us. It is now resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>10:05</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>10:05</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>09:48</var> EDT</small><br><strong>Investigating</strong> - Some customers are experiencing issues with real time stock prices via web API and websocket. We are investigating the issue.</p>tag:status.intrinio.com,2005:Incident/169721662023-04-26T10:16:29-04:002023-04-26T10:16:29-04:00RT options degraded performance<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Resolved</strong> - We are still investigating our alerts and what caused the issue. Data is flowing via web api and websocket. Delayed options data is also running but will take 15min to be flowing normally.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>09:56</var> EDT</small><br><strong>Investigating</strong> - Some customers are experiencing difficulties with RT an interval options, affecting web api and websocket. We are investigating.</p>tag:status.intrinio.com,2005:Incident/168238942023-04-11T16:07:40-04:002023-04-11T16:07:40-04:00Real time and delayed options issue<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>16:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>12:41</var> EDT</small><br><strong>Update</strong> - We are monitoring the streaming and stability of data after we saw a reset on our end.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>12:05</var> EDT</small><br><strong>Monitoring</strong> - We are monitoring the streaming and stability of data after we saw a reset on our end.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>11:44</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with real time and delayed options - via websocket (and likely via api as well).</p>tag:status.intrinio.com,2005:Incident/165475002023-04-09T19:00:09-04:002023-04-09T19:00:09-04:00Scheduled Database Maintenance Easter Weekend (04/7-04/9)<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>14:13</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled database maintenance during Easter Weekend, starting early Friday April 7th. There is the possibility of down time, partial and potential total outage during this period. If you have any questions, please email success@intrinio.com</p>tag:status.intrinio.com,2005:Incident/163147982023-03-01T11:44:26-05:002023-03-01T11:44:26-05:00Real time options issue accessing websocket<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:44</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:38</var> EST</small><br><strong>Monitoring</strong> - Websocket connection is back up and we keep monitoring it. We'll be proving more details shortly.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:09</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a resolution is currently in place to restore websocket connection.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:45</var> EST</small><br><strong>Investigating</strong> - We are currently looking at an issue which is affecting real time options websocket access as of 9:35amET</p>tag:status.intrinio.com,2005:Incident/162682332023-02-24T14:58:14-05:002023-02-24T14:58:14-05:00Potential data quality related issue for ticker SPY - real time options<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>14:58</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:05</var> EST</small><br><strong>Identified</strong> - We continue working on the issue. We've identified what looks like to be an issue with Implied Volatility (IV) and greeks for ticker SPY.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:01</var> EST</small><br><strong>Investigating</strong> - We are investigating a potential issue with ticker SPY - likely affecting rest api and websocket real time options.</p>tag:status.intrinio.com,2005:Incident/162544422023-02-24T06:06:12-05:002023-02-24T06:06:12-05:00Options Real Time feed potentially down<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>06:06</var> EST</small><br><strong>Resolved</strong> - Options feed is operational as of 2:45pmET 2/23, however we are still investigating what triggered the partial outage.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:59</var> EST</small><br><strong>Update</strong> - We continue investigating what caused this issue and will update as soon as we know more.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:11</var> EST</small><br><strong>Investigating</strong> - We are investigating an issue that is affecting real time options (and delayed) via websocket and potentially via rest api as well, as of around 1:58pmET.</p>tag:status.intrinio.com,2005:Incident/160914682023-02-10T14:12:24-05:002023-02-10T14:12:24-05:00Issue with ticker F (Ford) -- RT and Delayed Options<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>14:12</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>11:50</var> EST</small><br><strong>Identified</strong> - This is affecting websocket only, which didn't send some trades at market open. Mainly isolated to ticker F. The issue has been identified and is already being addressed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>10:45</var> EST</small><br><strong>Investigating</strong> - Potential issue with F (Ford) missing data this morning. Affecting websocket and web api alike.</p>tag:status.intrinio.com,2005:Incident/158832162023-01-24T10:11:20-05:002023-01-24T10:11:20-05:00Options Chain data<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:40</var> EST</small><br><strong>Update</strong> - UPDATE 1/23 1pmET: eod options, including options chain endpoints are being populated - we continue monitoring this development.<br /><br />UPDATE 1/23 9:30amET -- Delayed and real time Unusual Options Activity endpoint is operational and showing health metrics and being monitored. Options chain endpoint and EOD options are still being worked.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Update</strong> - UPDATE: 4:15pmET - We are still closely monitoring the situation and will continue to push updates for the options feeds. <br />UPDATE 11:30amET - The API is operational. Our team is closely monitoring the situation and will continue to push updates throughout the day, including for the options feeds.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>09:55</var> EST</small><br><strong>Monitoring</strong> - UPDATE: investigating issues that are likely affecting the API. as of 11:08amET<br />UPDATE: continue monitoring and investigating issues with UOA as of 9:55amET.<br />Fixes to eod, delayed and realtime chain and UOA have been implemented last night and we are monitoring the results this morning.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>16:07</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. A fix is underway for UOA for the current day. EOD options and EOD UOA will be next up.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>12:57</var> EST</small><br><strong>Identified</strong> - The issue has been identified and it is also affecting unusual options activities.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:05</var> EST</small><br><strong>Investigating</strong> - We are investigating an issue with options chain data endpoint via web api (delayed and realtime)</p>